XMPP Video Call Issue

Atul
Technology , Web , Free software , The big o community , Xmpp
September 9, 2025

Table of Contents

XMPP Video Call Issue

Problem Statement:

I am able to send message
Do audio calls
But getting “App Failure” error in video call

Solution:

When everything is working fine except video calls, seems like CoTURN server is not working.

atuld@atulya:~$ systemctl restart prosody
==== AUTHENTICATING FOR org.freedesktop.systemd1.manage-units ====
Authentication is required to restart 'prosody.service'.
Multiple identities can be used for authentication:
 1.  Debian (debian)
 2.  ,,, (atuld)
Choose identity to authenticate as (1-2): 2
Password: 
==== AUTHENTICATION COMPLETE ====
atuld@atulya:~$ sudo systemctl restart coturn

ssl_certificate /etc/letsencrypt/live/erp.thebigocommunity.org/fullchain.pem;
ssl_certificate_key /etc/letsencrypt/live/erp.thebigocommunity.org/privkey.pem;

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